Privacy Policy

Last updated: 25 July 2026

Lice Hunters (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, in line with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

When you book a treatment or contact us, we may collect:

  • Your name
  • Phone number / WhatsApp number
  • Home address (for scheduling in-home visits)
  • Preferred appointment date and details relevant to your booking
  • Any messages you send us via WhatsApp, email, or our booking form

If you browse our website, our hosting provider (www.lice-hunters.co.za/ / Jetpack) may also automatically collect basic technical data such as your IP address, browser type, and pages visited, for security and analytics purposes.

2. How We Use Your Information

We use your information only to:

  • Schedule and carry out lice treatment appointments
  • Communicate with you about your booking
  • Follow up on treatments where needed
  • Improve our services

We do not sell, rent, or trade your personal information to third parties.

3. WhatsApp Communication

When you message us via WhatsApp, your conversation is subject to WhatsApp’s own privacy policy in addition to this one. We use WhatsApp only to arrange and confirm bookings and answer questions.

4. Data Storage & Security

We take reasonable steps to keep your personal information secure and only keep it for as long as necessary to provide our services or as required by law.

5. Your Rights

Under POPIA, you have the right to:

  • Ask what personal information we hold about you
  • Request that we correct or update your information
  • Request that we delete your information, where reasonably possible
  • Withdraw consent to being contacted at any time

6. Cookies

Our website may use cookies through www.lice-hunters.co.za/Jetpack to help the site function properly and to understand how visitors use it. You can control cookies through your browser settings.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via WhatsApp or email at info@licehunters.com

This policy may be updated from time to time. Please check back periodically for changes.